AI customer operations for Southeast Asia

Every customer conversation.
One clear next move.

Relay listens across phone, WhatsApp and web. It finds intent, value and risk—then makes sure the right person acts.

Start a real conversation See how Relay works

No account required AICall voice lab connecting Redsparks live IM

Redsparks Relay · Operating viewILLUSTRATIVE

OPERATING PLAY 01AI phone sales

Outbound revenue motion

One campaign. Every call becomes measurable pipeline.

Relay reaches prospects, detects intent and continues qualified conversations in WhatsApp—with attribution intact.

Relay foundProspect asked to continue after comparing the offerWhatsApp follow-up sent · Lead owner assigned

12,480calls placed

3,260connected

684WhatsApp opt-ins

312registrations

Dialled12.5KConnected3.3KOpted in684Registered312

CONVERSION SIGNAL9.6% connected → registeredIllustrative 30-day result

LISTENPhone · WhatsApp · Web

UNDERSTANDIntent · Value · Risk

MOVECase · Owner · Deadline

IMPROVEEvidence · Coaching · Playbooks

THE OPERATING GAP

Your teams are already talking.
Relay makes the business move.

Conversations become signals

Not another transcript archive. Relay understands what the customer wants, what is at risk and what was promised.

Signals become owned work

High-value intent becomes a Case with an owner, deadline and next action—without waiting for manual data entry.

Work becomes a better system

Managers see evidence, unblock the team and turn repeatable wins into knowledge that improves the next conversation.

SIMULATED BUSINESS CASES

See the value hiding inside everyday conversations.

High-fidelity scenarios built to show the target Relay workflow. Numbers are illustrative, not customer claims.

Sales advisor speaking with prospective vehicle buyers in a modern showroom

Illustrative scenario

Automotive retail

The test drive ended. The buying signal did not.

$2.4Mpipeline made visible

31high-intent leads rescued

8.7×more same-day follow-ups

Relay catches the price question, competitor mention and promised callback across phone and WhatsApp—then turns them into an owned opportunity before the lead goes cold.

Relay foundBuyer asked about delivery before the holidaySend stock options · Owner: Nadia · Due 16:30

01 / 03

ONE RELAY. FAMILIAR WORKSPACES.

No engine names.
Just the work your team needs to do.

Phone AI, messaging operations and quality intelligence keep their specialist depth behind the scenes. Customers work in one coherent product.

01Conversations02Customers03Cases04Quality05Knowledge06Team

Redsparks Relay · Demo workspaceIllustrative data

LIVE CUSTOMER TIMELINE

Conversations

PriorityAll

ARAisha RahmanCan it arrive before the holiday?WhatsAppNow

OHOcean HouseI was promised a callback yesterday…Phone18m

DTDaniel TanHow does this compare on price?Web42m

MCMina ChenYes, Tuesday afternoon works.WhatsApp1h

ARAisha RahmanWhatsApp · Vehicle enquiry

Known customer

TODAY, 15:42

Thanks for the test drive. I like the graphite model. Can it arrive before the holiday? I need to decide this week.

I’ll confirm current stock and finance options for you today.

RELAY UNDERSTANDING

IntentReady to purchase91%

ValueEstimated deal$86,000

RiskDelivery uncertaintyMEDIUM

NEXT BEST ACTION

Confirm stock before 16:30

Send two available configurations and the finance summary. Keep Nadia as the single owner.

DueToday · 16:30

OwnerNadia Karim

Evidence retained with decision

START WITH A REAL CONVERSATION

Choose the channel.
See the real workflow.

No registration and no setup. Use the dedicated AI voice lab for a spoken conversation, or open our independent WebChat to test the real Redsparks IM workflow.

Nothing is sent until you actively start a voice session or send a message.

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